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Coordination of customers’ requirements from the portal.
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Assessing and verification of data and pricing.
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Broadcasting trucking jobs to the Haulier’s community.
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Assigning trucking jobs to hauliers based on the best fulfilment capability.
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Achieving high service standards for all trucking jobs from the forwarders, shippers and hauliers.
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Managing customers and Hauliers’ expectations and requirements.
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Basic reporting on the progress of jobs
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Dispute resolution between the hauliers and the customers.
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Reviewing pricing upon job completion for accounts billing.
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Ensuring that inactive users to be connected back on to Haulio platform.
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Secondary roles will be assigned accordingly based on each individual capability.
Requirements:
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Diploma and above in Maritime Studies/Logistics Management or in a relevant discipline
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Minimum 2 to 3 years experience in customer service and operations in the freight forwarding & logistics industry.
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Fresh graduates in a relevant discipline are welcome to apply
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Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
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Strong negotiation skills, with ability follow-through on client contracts
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Able to multitask, prioritize, and manage time efficiently
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Goal-oriented, organized team player
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Self-motivated and self-directed
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Excellent interpersonal relationship skills
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Hands-on experience in Customer Service/Operations and Front-end roles
- Able to work office hours, 5.5 days
