Success Story: Pan Ocean Transport

About Pan Ocean Transport

Pan Ocean Transport Pte Ltd is a logistics service provider in Singapore providing trucking, warehousing and freight forwarding services. Founded in 1979, with humble beginnings of 5 employees, Pan Ocean Transport has since grown to become a total logistics solution provider, consisting of 65 total staff members.

Haulio is proud to support Pan Ocean Transport in their journey as a haulier on our platform since May 2017.

“The service of Haulio’s operations staff is exceptional. Paired together with the user-friendly platform, using Haulio for our daily operations is a breeze.”

– Ms Lyn Ng
(Operations Manager, Pan Ocean Transport)

Overall Rating of Haulio

★★★★★★★★★★ 9/10

Top 3 Things I Like about Haulio

Ease of Use

Haulio's platform is simple and easy to use for all my trucking needs.

Better Customer Fulfilment

With Haulio's support, I can now better meet my customers' needs.

Great Customer Service

I like the personal touch at Haulio, as there is a dedicated Haulio PIC that we can communicate with for all our jobs.

Ease of Use

In the beginning, we had to learn how to use the Haulio platform. However, the Haulio staff were very helpful and responsive, and it was simple to pick up and straightforward to take up jobs from Haulio.

“By using Haulio, we saw a substantial increase in our revenue.”

– Ms Lyn Ng (Operations Manager, Pan Ocean Transport)

Better Customer Fulfilment

Another feature on Haulio’s platform that I adore is the option to sublet my jobs. In the past, if we were unable to fulfil a job, we had no choice but to reject a potential job in fear of capacity issues. Now, with Haulio, we can sublet our long distance and overflow jobs. This enables us to fulfil more of my customer’s needs as we are no longer rejecting their job requests.

Haulio’s operations executive, Jennifer, also helped me to obtain the Jurong Island pass for my company, opening more jobs for us to take up. Overall, the team at Haulio has supported us a lot.

Great Customer Service

One thing I really liked about Haulio is the personal touch – there is a dedicated Haulio PIC that we can communicate with. Constant updates from Haulio also enables me to provide more updates for my customers. This level of customer service is passed down the supply chain, leading to a smoother and better experience for both myself and my customers overall.

I remember when I first started working with Haulio, we took up a job and my team had arranged everything and left for the day. However, a situation arose, and I needed to settle it myself. Thankfully, Haulio’s operations staff were at hand. They worked together with me through the night and thankfully, we settled the unexpected issue.

Will you continue using Haulio in the foreseeable future?

Yes, we will. We hope that Haulio and Pan Ocean can grow together, in terms of technology, as we are in the digital age now and technology is always improving. We hope that we can venture into new and more interesting ideas together.