Coordination of customers’ requirements from the portal.
Assessing and verification of data and pricing.
Broadcasting trucking jobs to the Haulier’s community.
Assigning trucking jobs to hauliers based on the best fulfilment capability.
Achieving high service standards for all trucking jobs from the forwarders, shippers and hauliers.
Managing customers and Hauliers’ expectations and requirements.
Basic reporting on the progress of jobs
Dispute resolution between the hauliers and the customers.
Reviewing pricing upon job completion for accounts billing.
Ensuring that inactive users to be connected back on to Haulio platform.
Secondary roles will be assigned accordingly based on each individual capability.
Diploma and above in Maritime Studies/Logistics Management or in a relevant discipline
Minimum 2 to 3 years experience in customer service and operations in the freight forwarding & logistics industry.
Fresh graduates in a relevant discipline are welcome to apply
Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
Strong negotiation skills, with ability follow-through on client contracts
Able to multitask, prioritize, and manage time efficiently
Goal-oriented, organized team player
Self-motivated and self-directed
Excellent interpersonal relationship skills
Hands-on experience in Customer Service/Operations and Front-end roles